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Frequently Asked Questions

My Year Without Clothes Shopping - the program

How does the My Year Without Clothes Shopping program work?

The My Year Without Clothes Shopping program is delivered completely online – all you need is a computer and access to a printer, and you can participate in the program. The program offers immediate joining – as soon as you register, pay and sign-up, your program will start within hours.

There are 12 themes in the program – one for each month.

The program provides you with weekly high quality in-depth tutorials delivered via email and access to our members only area on the website.

This is how the tutorials work. Every week, you’ll receive a Lesson delivered fresh into your inbox. Your Lesson is full of tips and techniques, inspiration and ideas, strategies and secrets, focused on the theme for that Month. You’ll be directed, in the Lesson, to the Members Only area to download that week’s Resource. The Resource is jam-packed with illustrations, examples and activities to keep it practical; the Resource is also where you’ll find real traction in the program.

You’ll also receive access to the members only area where you can post questions and updates, receive 1:1 support and inspiration, and connect with others (including me).

This online program is unique – you’ll receive support and inspiration from a wide range of experts in their field, from all over the world.

What should I expect from the My Year Without Clothes Shopping program?

What you get out of the 12 month program depends on how you approach it. The program is designed for you to interact with it – not just scan the material. Any form of improvement in your relationship to shopping, yourself, your wardrobe and your wallet will ultimately come down to you. What I can do, and have done with the program’s design and flow, is to give you the tools to motivate yourself.

The program is organized into 12 themes – one for each month. You can read about each of the themes here. We also have more detail about the program here.

What makes this program unique is how the content has been organized and pulled together. It is a program, not just a one-off download. You’ll find the material very accessible, because its delivered in manageable pieces every week throughout the year.

We’ve organized the material to make it oh so easy for you to access and take action on.

In addition to that, consider these benefits of the program:

  1. You’ll get access to the most amazing faculty, each experts in their own field. Their material has been specifically organized around the Year Without Clothes Shopping theme, in an easy-to-access format. You won’t find this collection of experts in one place anywhere else.
  2. You’ll get access to the Members Only area where you can ask questions, post updates, share what’s happening for you, receive support and encouragement and connect with other members.
  3. You’re part of a community of others who are slaying their own shopping dragons. You’re in wonderful company with other women who understand what you’re dealing with, and are facing their shopping challenges, too.

We’ve done the hard work for you with this program’s design. We’ve compiled relevant, rich and rewarding material in a weekly tutorial format. Whether you want to radically cut down on your over-spending, or take the full challenge of a year without clothes shopping – let’s do this together!

Is there a ‘set’ start time for the challenge? When will my challenge start?

As soon as you’ve paid and confirmed your details, your Year Without Clothes Shopping challenge will start immediately – your Orientation email will arrive in your inbox within a few hours of you signing up.  Make sure you’re ready to start when you sign up!

When should I start My Year Without Clothes Shopping challenge?

Many people start important challenges on significant dates like January 1. We wouldn’t particularly recommend that approach, unless you have a good track record with sticking to New Year’s resolutions. Such auspicious starting dates can also put unnecessary pressure on you and can be another delaying tactic.

Consider this: sometimes trying to find the ‘perfect’ time is just another way of procrastinating. There will likely never be a perfect time to start the challenge — so choose a date that makes sense for you, commit to that and just start.

Here’s a suggestion for you when thinking about when to start your own Year

One of our 2011 members started her Year on her birthday. She gave this program to herself as a birthday gift. She did this because she had previously started a “Do It Yourself” challenge of a year without clothes shopping on January 1, and had failed by the time Valentines Day rolled around mid February.

Rather than continue to do the same thing over and over and expect a different result (the definition of insanity), she did three things differently. These things changed everything for her:

  1. She picked a date that was personally meaningful to her to start such an important challenge: her birthday.
  2. She joined this program which gave her the structure, motivation, content and support she needed – knowing she would not be able to do this on her own (she’d tried that before, and it hadn’t worked).
  3. And finally, she reframed this challenge as a gift to herself – an investment in her mental, physical, financial and emotional health.

She is now a very proud alumni of My Year Without Clothes Shopping and reports feeling free and alive in a way she hasn’t experienced in years!

Can I stop at any time? What if I want to then re-start?

We have designed the My Year Without Clothes Shopping program to inspire, guide and support you for the full 12 months. We encourage you to be fully committed when you start the program. I give you my personal commitment that I am here for you and will help you in any way I can if you experience problems throughout your Year.

We provide you with a 30 day Money Back Guarantee – if at any time during Month One you decide the program isn’t for you, you can request a full refund and I’ll happily provide it – no questions asked, but feedback welcome. After Month One we do not offer partial refunds if you decide to drop out of the program.

All that said, we also understand that sometimes life takes unexpected turns and you may need to pause receiving the weekly materials.  We do have a paid service where, for a small fee, we can pause your membership and then reset it at a later date, should you require that.  Details available in the Members FAQ.

How much time will My Year Without Clothes Shopping take each week?

This is an excellent question, because the program will take some time each week. Change is a process, not an event, and you’ll need to dedicate some time each week to interact with the material and do the activities.

Some of our members spend over an hour each week on the material (the Weekly Lesson and Resource). Others spend about an hour, sometimes a little less.

The material you’ll be receiving each week is relevant, engaging and thorough – and you’ll want to be reading it all and doing the exercises. So, yes, there is time involved each week for you to get any value out of this program. Any quality program requires that you spend time engaging with the material and making it your own.

Think of how much time you’re spending shopping now – either physically in the stores, or online, and include window shopping and just looking/surfing. Tote it up to get a rough estimate of how much of your time you’re putting into shopping pursuits, on a weekly basis, now.

Research suggests that the “average” shopper spends a couple of hours each week shopping in the mall or online – buying or ‘just looking’. So it’s not much of a stretch to imagine that the “average” shopaholic or overspender is spending much more time than that a week in shopping pursuits.

One way of looking at the time you’ll want to invest in this program is: use the time that you previously spent in shopping pursuits to read the Weekly Lessons and do the activities/exercises in the Weekly Resources. You’ll likely have time to spare! (and like our current members, you’ll also feel much, much better about yourself).

How much will I save?

Every person’s savings is going to be different. Here’s a rough guideline on how to work out what you’re likely to save. Add up what you are spending per week or month on clothes, shoes, accessories, handbags and all other adornments of the body (include fabric, beads, etc). Multiply that by 52 (or 12 if you did a monthly guestimate) and you’ll have the ballpark number of what you’re likely to save during the year by doing this program.

It could be hundreds, thousands, or even tens of thousands of dollars. It may be that what you are spending in a week will more than cover the cost of tuition.

But that’s just the beginning of what you’ll save. The other part of the equation is what you’ll save after the program is finished. Because you’ll know the building blocks to creating a truly working wardrobe … because you will have explored your relationship to money … because you will understand the emotional and psychological drivers of your shopping … because you’ll know the true options you have in shopping consciously … because you’ll be able to organise your wardrobe so you can truly shop your wardrobe …because you will have developed a healthier relationship to shopping, in your own terms …. because you’ll know all these things and much, much more – your investment in this program will pay dividends long after the last lesson is delivered to your inbox.

This program provides you with material — tools, illustrations and resources — that you can use over and over again, long past the last day of your challenge.

This program is also an investment. An investment in you, your wardrobe, your finances, your emotional and psychological health. We give you so much in this program to set you up to succeed. The tuition cost is an incredibly small outlay in comparison to what you’ll receive in return.

Do I need any special computer skills to do the My Year Without Clothes Shopping program?

We hear from women who want to do the program but aren’t sure their computer skills are adequate to do an online course. The answer is: there are no special computer skills required to be able to do this program.

If you can get online to visit this website and navigate around the pages here (which I’m guessing you can, if you are reading these words right now), and if you can do email — then you have all the computer skills you need to do this program.

Do have any payment options for the My Year Without Clothes Shopping program such as a quarterly payment?

We did have a payment option of quarterly payments but after some time with it in place, and some further thought, we believed the program was better if we offered a single payment.  Why?  For two reasons.

Our philosophy.  The first reason we decided a single payment option was better is the philosophy behind the year-long program.

We want people to sign up and commit to the year-long program and not give themselves an easy ‘out’ to drop out of the program at any time.

Partial payment options, despite their other benefits,  offer that option of dropping out at any time.  And this is incongruent with our philosophy and approach of encouraging people to sign up for the full year, and to commit to that year.

The practicalities.  It is significantly easier on an administrative level, to offer one single payment option rather than a range of partial payment options.  When we offered partial payment options, all kinds of administrative hiccups would happen such as skipped payments, causing hassles to everyone.

And higher levels of administration required on our end to offer partial payments means a higher cost – we had to charge more to cover the administration required to offer partial payments.   So we are able to keep the cost of the program way down by offering a single full payment option.

So the short answer is, we don’t have payment options at this time for those two good reasons.

I always encourage people who are wanting to join to make sure it is a comfortable financial decision to take (which makes me a rarity in the online consumer world, where people are encouraged to buy quickly – even impulsively – without thinking about their purchase too much).

If this means saving up for a while to get the funds together to pay for this program, then I also support such a course of action.  Saving up for the program is actually highly congruent with the spirit and practice of the program.

The program offers exceptional value to you – it’s $297 for the entire year.  That is very accessible pricing for many people.  When weighing up the price of this program, you might also consider this:

It’ll pay for itself very quickly.  You’ll be saving a small fortune by not shopping, so your investment will pay for itself very quickly. For many, it will pay for itself in the first month, possibly even the first week. This program will pay you back in spades — the outlay you make to become a member will return to you ten- or twenty-fold in the savings that you’ll make as a result of participating. One of our members reports saving over $8000 so far – and she’s less than halfway through the program.

A true investment. This program is a true investment – you’ll receive strategies and tools you can use over and over again. The weekly material will give you a return on your investment for years to come.

Exceptional value. Each element of the program is worth the price of admission on its own! The Lessons, Resources and Bonuses are worth over $500 per month. Access to the members-only community and the support you will receive there is worth over $700 per month. The total value you have access to is over $1200 per month. That’s exceptional value. Making it an easy decision to join us.

World class curriculum, organised in an easy-to-access format. You’ll be receiving a world class curriculum created by leading experts. And the material will be delivered to you in a very accessible format, making this program oh so doable. Every single week, you receive a two-part tutorial, based on that month’s theme (remember the 12 themes over 12 months). Every week, you receive an injection of proven, actionable strategies. No overwhelm. No guilt that you’ve bought something and not used it.

Risk free first 30 days.  There’s a 30 day Money Back Guarantee. If you get to the end of Month One and you decide you don’t want to continue, we’ll refund your money – no questions asked, but comments welcome.

And there’s always the 6 week Conscious Clothes Shopping Mini Course which you might find a great place to start on your journey to more conscious consumption and a great sense of personal expression through your style.

What currency are the programs in?

The programs on this site are listed in USD, and the reason for that is that much of the readership of this site is outside of Australia, and many of the purchases of the programs are made outside Australia, too.  Constant overspending and its concomitant issues such as emotional fatigue and a sense of futility and chaos, is a global issue, sadly; the good news is that this site is reaching a global audience, which is wonderful.

Because of our global readership and the fact that USD is the standard international currency for selling goods on the internet and is also the default currency for PayPal, our programs are in USD.

Special note: When the AUD-USD exchange rate is good, having our programs in USD is not a problem.  That isn’t always the case, and there are times when the AUD is low against the USD, and I realise this can present a barrier to those ‘down under’ who want to join the program.  So if the currency exchange is unfavourable to you as a resident of Australia at the time you’d like to join the My Year Without Clothes Shopping program, please be in touch and let’s talk.

A year seems like a long time – I’m not sure I could do it.

We hear this a lot. Women who are intrigued by and attracted to what the program offers, but something is holding them back. And that thing is usually fear. There are two things to consider here:

1. Deliberate program design. The program is deliberately designed to be an enriching and engaging experience. Every week you’ll receive a lesson fresh into your inbox, full of inspiration and ideas on that month’s theme – click here to learn more about how the program is put together. There is a resource for each weekly lesson to get you taking action at your own pace. We’ve done all the hard work in setting up the program so it’s easy for you to access the weekly material.

The program is designed by me and there is a phenomenal faculty who have contributed to much of the program. The program is chockablock full of interesting and enlightening ideas and practical suggestions, arranged in 12 key themes.

Most women who join our program have been working on their shopping habits for years, sometimes decades. These kinds of entrenched habits won’t disappear overnight, or with a single downloadable info product. Real change is a process – not an event.

This program is a year in length for a very deliberate reason, and that is it can take that long to get some real traction in changing your relationship to yourself, your shopping, your wallet and your wardrobe. Anything less than a year may just be scratching the surface.

If you are looking for real change, and not just a band-aid solution, you need to dedicate yourself to a process of change. And that’s what we offer with this program’s deliberate design.

2. Join with a friend. Consider doing the challenge with a friend or family member. Enrol your friends, your sister, your sister-in-law, your mother, your neighbour, your workout buddies, your classmates, your book club!

You’ll receive a lot of support via the program itself (in the weekly two-part tutorial and in the protected Members Only area where the weekly bulletin boards are accessed). You’ll multiply that if you do the program with someone else – you can share the journey together!

Is there any personal contact during the program?

In the Members Only area you will have access to the weekly bulletin boards where you can ask a specific/personal question (as many as you like over the course of the 12 months). Here you can check-in and share what is happening for you (a great way to keep yourself accountable). You can also connect with others in this safe place to share what’s happening for you throughout your challenge.

The Members Only area is one of the ways you receive outstanding value from the program, as not only can you ask questions and receive support and encouragement, but I throw in extra tips and techniques there as well. It’s also a great place to share in the community of other women who are facing their shopping dragons by doing this challenge.

Doing the 12 month program with a friend is another way that you can build in accountability so that you actually take action and do the weekly exercises. Working through the program with a friend also provides an opportunity for mutual support and inspiration, in addition to the material you’re receiving via the weekly lessons and resources.

Can I shop, just a little bit, while I’m on the program? This is the main thing holding me back from signing up!

We understand that women join the program for many and varied reasons. Some join because they want to maximise their current wardrobes – they know they have some good pieces but they’re not sure how to make the most of them. They know this program will walk them through the building blocks to creating a wonderful working wardrobe.

Others join because they want to radically cut down on their shopping, a problem they may have been dealing with for years, decades sometimes. They know this program explores the emotional and psychological reasons that we shop, and gently but firmly takes them through an understanding of how money fits into the picture.

And some join because the spirit and the specific parameters of the challenge are what they want – they want to have a year without clothes shopping. They know this program covers the jigsaw puzzle of over-shopping like no other program in the world, delivered by the most phenomenal faculty you can imagine assembled.

You’ll join for your own reasons. We know that. We’re cool with that.

We’re equally up front that this program is designed around the concept of a year without clothes shopping. That said, the spirit of the challenge can be upheld even if the specific rules aren’t always possible to be strictly applied in all situations for all members (I could go into Parliament with that kind of “qualified statement” capability, couldn’t I? And yet it’s true).

We don’t call you up to the front of the class at any time and ask you to report in. The program is based on the premise that you’re self-motivated and committed to a year without clothes shopping – however you apply that to your specific circumstances.

For those who want to stick to the spirit and intent of the challenge but aren’t sure they can make it, we offer one “free pass” throughout the year. This is so you can buy necessary items that, without them, your life would be intolerably miserable (not a state that motivates many people).

Our suggestion – during and post- challenge — is “borrow rather than buy, swap rather than shop”. So during the year, we also suggest clothes swaps and borrowing from friends and family as another way to add necessary items to your wardrobe during the year without buying new.

About Shopping

Shopping for clothes is kind of traumatic for me, so I’m not really what you would call a shopaholic. What would I get out of this program?

It’s a myth that all women love shopping and all women love clothes. I’ve learned that a good proportion of women don’t like shopping or clothes. This program may still be good fit for you.

If you do not know the building blocks to creating a working wardrobe (such as if you don’t know what styles and colours suit you… what fabrics wear well on your shape… what ‘gaps’ you have in your wardrobe… how to maximise what you already have by mixing and matching well… how to organise what you have so it supports and inspires your clothing choices every day)…. in short – if you don’t have a wardrobe that works harder than you do … or if you’d like to understand your relationship to money and your spending habits better…. this program will have a lot in it for you.

A lot of women are overwhelmed by the choices they are faced with in clothing and department stores. They’re confused about what will suit them, afraid of wasting money, and have no time for squandering in shops. They don’t know how to set their closets up so they feel like they can ‘shop’ in them. All those things (and so much more) are addressed in this online program.

I’m not sure I’m a shopaholic – I shop a lot, but isn’t shopping a fun activity?

Shopping can be an enjoyable pastime, and it can fulfil many needs from the social to the practical and the emotional. If you’re not sure what the definition of a shopaholic is and whether that term applies to you, sign up for our Free Report (12 Keys to Conscious Clothes Shopping) and our Free Assessment (Are You a Shopaholic?) to learn more. Or just go straight to our Mini Course – it’s only 6 weeks and will introduce you to the key concepts of conscious shopping.

Here’s another suggestion if you’re not sure you overshop: buy a small notebook that you can carry in your bag. Over the next week, or next few weeks, write down everything you spend. Every. Single. Item. At the end of the week, or few weeks if you’ve tracked your shopping for longer, have a look at what you’ve spent, and on what.

There is nothing like hard data to provide a clear view of what you are actually spending your money on.

We often hold a distorted view of what we spend – we think it’s less than what it is. Our wallet is lighter, our credit card statement seems longer… but we’re not quite courageous enough to look closely to see what’s really going on. Tracking every dollar that leaves your wallet, whether it’s in cash or on plastic, is a great way to get an accurate picture of what you’re spending. Once you’ve done that, you’ll be able to know if your spending is healthy. Or not.

Technical issues - about signing up, downloading or unsubscribing

What do I do if I’ve forgotten my membership password?

If you have forgotten your password, click on the “Lost your password” link under the login form. And have a look at Lost Password Help where we talk you through the whole process.

What if I have a problem signing up and completing my registration?

On the very rare occasions this happens, it’s almost always because you didn’t return to the website after you completed the payment process via PayPal. Such problems are easily and quickly fixed. The best thing to do is to contact technical support and let us know of the issue, and we’ll get back to you as quickly as we can (almost always within 24 hours). Please don’t take any other action as this just slows the process down.

So if you have paid but haven’t been able to complete your registration, contact technical support and know that we will prioritise your query and get back to you ASAP. We’ll get the problem sorted out quick smart!

How do I unsubscribe from your emails?

First thing to mention here is that if you are receiving emails from us, it means you have subscribed to our newsletter, probably because you wanted to get your copy of the free report: The 12 Secrets to Less Shopping – More Style.

We all sometimes forget where and when we signed up for something, but rest assured that your permission was expressly granted – there’s no other way for you get on our list to be receiving emails from us. The reason for that is the system we use (Aweber) has what is called a “double opt in” process, which means that you had to have confirmed you wanted to hear from us, otherwise you wouldn’t be confirmed on the list.

And it’s also worth saying that it our pleasure and privilege to be communicating with you! We know how much information is available “out there” and how easy it is to be overwhelmed by too much “incoming” in your Inbox.

All that said, if you want to unsubscribe so that you no longer receive emails from us (such as our newsletter, or the free updates that come as part of the free report: The 12 Secrets to Less Shopping – More Style), you can easily unsubscribe by clicking on the Unsubscribe link at the end of every email.

How can I make sure I receive your emails?

It’s worth being sure that you use an email address which you have some control over and allows you to receive system-generated emails.  (We have discovered that some work email addresses are particularly aggressive about filtering emails sent via a system such as Aweber, which we use, and this can cause problems in receiving your daily emails).

If you only have a work email address, we strongly suggest that you consider setting up a personal email address instead.  It’s quick and free/cheap to set up an email address on GmailHotmail or Yahoo and it will ensure that we get you all signed up easily, quickly and without hassle, and that your Daily emails come through every single time without a hitch.

The other thing you should do is to make sure that you whitelist us.

I signed up for the Mini Course but haven’t received any email lessons yet

First, check your inbox for an email from Jill Chivers with the subject:

Response Required: Please confirm My Year Without Clothes Shopping Mini Course.

You need to click on the confirmation link in this email, so you’ll be able to receive your mini course emails.

Remember to check your junk/spam folder if you don’t see this email in your Inbox.

Then be sure to whitelist us in your email system.

If you don’t receive any email from us within 24 hours, please contact Technical Support for help.

How do I whitelist you?

Our email address is

You can find instructions here on how to whitelist us in a variety of popular email programs.

How do I change the email address my Mini Course emails come to?

You can change the email address that the Mini Course emails are sent to at any time after clicking on the link in the confirmation email.

Once you receive the first (or any subsequent) Mini Course email,  click on the “Change subscriber options” link at the bottom of the email, to go to the Subscriber Information page.

Click on the “edit contact information link, then enter your new email address and click “Submit” to confirm the change.

I have a technical problem and need help quick – who can help me?

If you have a technical issue such as:

  • you haven’t received a Weekly Lesson, or
  • you can’t get into the Members Only area, or
  • you aren’t able to download something, or
  • any other problem of a technical nature

then contact our Tech Support. We’ll be back to you very quickly and help you sort out your issue. We get very few technical issues, but those we do, we always sort out (we have a 100% success rate with fixing idiosyncratic problems), and we do so quickly.

Other questions - general or miscellaneous

Which program should I do?

We have two key programs:

  1. The 6 Week Conscious Clothes Shopping Mini Course. This is a sensational short course that introduces you to the principles of conscious clothes shopping. Read all about it and sign up here.
  2. The 12 month My Year Without Clothes Shopping program. The FAQ you’re reading now, and many other pages on this site (such as this one which lays out the 6 pieces of the overshopping puzzle, and this one which gives you details on each of the 12 themes covered in the 12 months), will give you all the information you need about this program. This is our flagship program – unmatched by any other we know of in the world. You can sign up for this program here.

If you’re interested in conscious shopping, start with the Mini Course.

If you’re serious about creating a healthier relationship to shopping, yourself, your wardrobe and your wallet – sign up for My Year Without Clothes Shopping.

What if I have another question not addressed here?

If you have a question about the program that we haven’t answered here, send an email via the Contact Form and we’ll answer as soon as we can. We occasionally respond positively to well-worded flattery and bribery.

This program is a great idea! How can I support My Year Without Clothes Shopping?

If you are a website or blog owner and wish to support My Year Without Clothes Shopping, there are a number of ways you can do that:

1. Upload a banner to your site/blog.  Find images or video on our images and video page or colourful banners and images on the theme of Shop Less and Live More here.

2. Blog/articles and newsletter mentions. We’re very open to exchanging article and blog postings, and/or writing a series of posts for your blog or site.

If you have a regular newsletter and are looking for newsy items to include, consider adding something about our program and the conscious shopping movement we are part of.

Please be in touch if this idea appeals to you and we’ll discuss the best ways to support you and provide you with the information you need.

Other ideas? If you’d like to talk with us about any other ideas for collaboration or mutual support – please be in touch!

Learn about 12 Month Intensive Program
Learn about 6 Week Mini Course
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